2-year Warranty and worry-free support

2 Year Warranty

Enjoy peace of mind with our comprehensive 2-year warranty. Should any issues arise within the first year, we've got you covered with free replacement parts or even a replacement bike if necessary. For repairs, book with our national mobile service provider, Velotooler, for convenient at-home service, or visit any local bike shop—the service charges are on us!

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Help Center

Explore our digital Help Centre, for instant support and comprehensive resources at your fingertips. You may also connect with us via website or phone call to get prompt and friendly service.

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Customer Support

For any concerns you can reach us at:
Website Live Chat
Email: support@bandit.bike
Customer Service: (424) 238-5506

930c Broadway, Santa Monica, CA 90401

You can also book a 15-mins call or video chat using link below:

15 mins call or video chat

FAQS

Pedal assist adds motor power to your pedal stroke. You can select a PAS level from 1-7 on most Bandit E-Bikes using the PAS selector buttons, or select PAS level 0 to ride without motor assistance, using the throttle only.

For more information on how to operate your Bandit E-Bike with pedal assist, click here.
  • With pedal assist: 28 mph (45 kmh)
  • Throttle only: 20 mph (32 kmh)
  • Expected range: 35-75 miles depending on PAS level, riding style, riding conditions, and more.

For more information about range and battery life, click here.

Bandit does not currently offer worldwide shipping. We only ship to the 48 contiguous states in the US (All US States excluding Alaska and Hawaii).

Once your order is processed, it should arrive within 5-7 business days. After the warehouse has fulfilled your order, a shipping label and confirmation email will be sent to you. To make sure your package arrives on time, we suggest signing up for email and/or text notifications from the shipping partner's website.

Learn more about shipping here.

You can make changes to your order if it has not been dispatched. If it has been dispatched, we cannot make any changes.

Click here to learn more.
  • Read the Terms of Purchase to understand whether you are eligible for a return
  • Submit a return request within 14 days of receipt by emailing us at support@bandit.bike.
  • Send our support team the following: 1) Photos of the bike (if removed from packaging); 2) Box & bike ID label.

You can order replacement batteries from our accessories store.

Batteries that are well cared for and maintained typically last for the duration of the E-Bike’s shelf life.

To learn more about E-Bike Batteries, click here.

For more information on shipping E-Bike Batteries, click here.