Shipping

All orders under $150 qualify for a flat rate $10 shipping charge. Select orders of $150 or more may qualify for free shipping. Products excluded from the flat rate shipping and free shipping offer are: Batteries ($60 shipping charge per item). Palletized freight orders are subject to additional fees.

We are currently only shipping to the 48 contiguous United States. (For clarity, we DO NOT ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.)

1. A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.
2. We will use FedEx or other parcel service to ship your order. We DO NOT ship to PO BOXES or APO.
3. Orders containing discounted merchandise may take an additional forty-eight (48) hours to process.
4. You are solely responsible for ensuring you comply with all applicable local/state/federal regulations concerning the import and use of electric bicycles. Acceptance of orders outside of the United States shall be in Bandit’s sole discretion.
5. Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds. If you would like to change the color or size of your E-Bike, you must do so prior to your order being shipped.
6. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
7. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
8. For any third-party shipping outside of Bandit’s normal shipping process, Bandit cannot provide ANY additional shipping information or documentation.
9. Orders placed through our online store (www.bandit.bikes) with the shipping address of a Bandit retail location will be canceled. To purchase Products in-store, please locate a Bandit retail showroom near you.